Get in touch with HireLances for support inquiries.Get in touch with HireLances for support inquiries.At HireLances, we understand that effective communication is the foundation of successful partnerships. Whether you are a freelancer looking to join our platform, a business searching for the perfect talent, or simply have questions about how our services work, we want to hear from you. Your feedback, inquiries, and concerns are important to us, and we are committed to providing timely, helpful, and clear support to all members of our community.Get in touch with HireLances for support inquiries

Get in touch with HireLances for support inquiries

Get in touch with HireLances for support inquiries

Why Contact HireLances?

We built HireLances with one goal in mind: to make connecting talented freelancers with businesses easier, safer, and more efficient. But we know that questions arise, technical issues can happen, and sometimes you just want to talk to a real person. That’s why we offer multiple ways to get in touch, ensuring your experience is smooth from start to finish.

Whether you need help setting up your profile, advice on posting your first project, assistance with payments, or want to learn about our policies, our team is here to support you every step of the way.

How to Reach Us

We believe in making communication simple and accessible. Here are the primary ways you can contact HireLances:

1. Email Support

Our dedicated support team is available to respond to your questions and concerns via email. This is often the best way to get detailed assistance and have a written record of the conversation.

• General Inquiries and Support:
  If you have any questions about using HireLances, need technical help, or want to provide feedback, email us at:
  malikshafqq@gmail.com

We strive to respond to all emails within 24 to 48 hours during business days, so you won’t be left waiting.

2. Contact Form

If you prefer, you can reach us through the contact form on our website. This form is designed to gather essential information so our team can address your issue or inquiry more efficiently.

Please include your name, email address, the nature of your inquiry, and any relevant details such as project ID, account information, or screenshots if applicable.

Get in touch with HireLances for support inquiries

3. Phone Support (Optional)

For users who prefer direct conversation, we offer phone support during business hours.

• Phone Number: +92 300 7725 743
• Hours: Monday to Friday, 9:00 AM to 6:00 PM (Your Time Zone)

Please note that phone support may be limited, and complex issues might be better resolved through email or chat.

4. Live Chat (Optional)

We understand that sometimes you need immediate answers. Our live chat feature, available during peak hours, connects you with a support representative who can assist in real-time.

Business Hours and Response Times

We operate Monday through Friday from 9:00 AM to 6:00 PM in [Your Time Zone]. Messages received outside these hours will be answered promptly on the next business day.

• Response Times:
  • Email inquiries: Typically within 1-2 business days
  • Contact form submissions: Within 1-2 business days
  • Phone and live chat: Immediate assistance during business hours

We appreciate your patience and are constantly working to improve our response times and customer satisfaction.

Get in touch with HireLances for support inquiries

Common Questions and Resources

To help you quickly find answers, we’ve created a comprehensive Help Center and FAQ section on our website covering the most common topics such as account setup, project posting, payments, dispute resolution, and more.

Before reaching out, you might find it useful to visit the Help Center

If you don’t find the answers you’re looking for, please don’t hesitate to contact us directly.

Feedback and Suggestions

At HireLances, your opinion matters. We welcome feedback about your experience on the platform—what you love, what could be better, and any ideas you have for new features or improvements.

You can send your feedback anytime via email or through the contact form. Our team reviews all suggestions carefully as we strive to make HireLances the best freelance marketplace possible.

Reporting Issues and Security Concerns

Your safety and security are our top priorities. If you encounter any suspicious behavior, scams, or violations of our Terms of Service, please report them immediately.

Use the following methods to report concerns:

• Email: security@hirelances.com
• Contact Form: Mark the inquiry as a security or abuse report
• Live Chat or Phone: Inform the representative if you see something suspicious

We investigate all reports thoroughly and take appropriate action to protect our community.

Social Media and Community Engagement

Our social media channels are another great way to get informal support and keep up with new features and offers.

Location and Global Service

HireLances operates entirely online, serving freelancers and businesses worldwide. We do not maintain a physical office open to the public but have a virtual team ready to assist you no matter where you are.

Because we connect talent and clients across borders, our support team is trained to handle inquiries from diverse industries and cultures, ensuring a professional and respectful experience for all users.

Commitment to Customer Satisfaction

Our mission goes beyond connecting freelancers and businesses — we want every interaction on HireLances to be positive and productive. Our customer support team is dedicated to helping you navigate challenges and celebrating your successes.

If you ever feel your issue hasn’t been fully resolved or want to escalate your case, please ask for a supervisor or manager. We are here to listen and improve continuously.

Final Thoughts

Thank you for choosing HireLances. Whether you’re here to find freelance work, hire talent, or simply learn more about our services, we encourage you to reach out with any questions or concerns.

Your journey with us matters, and we look forward to supporting you at every step.